Privacy policy.
Privacy Policy
Effective Date: Aug 1, 2025
This Privacy Policy describes how Trillium Mental Health Staffing LLC ("we," "us," or "our") collects, uses, and shares your personal information when you use our website, products, and services (collectively, the "Services") for mental health medication management.
1. Information We Collect
We collect various types of information, including:
Personal Identifiable Information (PII): This includes information such as your name, email address, postal address, phone number, date of birth, medical history relevant to medication management, and payment information when you register for an account, schedule an appointment, make a purchase, or contact us.
Protected Health Information (PHI): In accordance with HIPAA regulations, we collect and maintain sensitive health information necessary for providing medication management services, including diagnoses, treatment plans, prescriptions, and appointment details.
Usage Data: We automatically collect information about how you access and use the Services, such as your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services.
2. How We Use Your Information
We use the collected information for various purposes, including:
To provide and maintain our Services, specifically for mental health medication management.
To notify you about changes to our Services or your treatment plan.
To allow you to participate in interactive features of our Services, such as scheduling appointments or refilling prescriptions.
To provide customer and patient support.
To gather analysis or valuable information so that we can improve our Services and patient care.
To monitor the usage of our Services.
To detect, prevent, and address technical or security issues.
To process payments for services rendered.
To send you appointment reminders and relevant communications, provided you have opted in.
To customize your experience on our Services.
To comply with legal and ethical obligations related to healthcare practice.
3. Sharing Your Information
We may share your personal information with third parties in the following situations:
Service Providers: We may employ third-party companies and individuals to facilitate our Services, provide the Services on our behalf (e.g., electronic health record systems, billing services), perform Service-related services, or assist us in analyzing how our Services are used. These third parties have access to your Personal Information and PHI only to perform these tasks on our behalf and are obligated to maintain confidentiality and comply with HIPAA regulations.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your Personal Information and PHI may be transferred. We will provide notice before your Personal Information is transferred and becomes subject to a different Privacy Policy.
Legal Requirements: We may disclose your Personal Information and PHI in the good faith belief that such action is necessary to:
Comply with a legal obligation, such as a court order or subpoena.
Protect and defend the rights or property of a person(s).
Prevent or investigate possible wrongdoing in connection with the Services.
Protect the personal safety of users of the Services or the public.
Protect against legal liability.
With Your Consent: We may disclose your personal information for any other purpose with your express written consent.
Healthcare Operations: We may use or disclose your PHI for healthcare operations, such as quality assessment and improvement activities, case management, and professional education.
Treatment and Payment: We may use and disclose your PHI for treatment purposes (e.g., coordinating care with other healthcare providers) and for payment purposes (e.g., submitting claims to your insurance company).
4. Security of Your Information
The security of your data is of paramount importance to us. We implement robust physical, technical, and administrative safeguards to protect your Personal Information and PHI, especially in compliance with HIPAA regulations. However, remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee its absolute security.
5. Your Data Protection Rights
Depending on your location and applicable laws (including HIPAA), you may have certain data protection rights. These include:
The right to access, inspect, and obtain a copy of your health information.
The right to request amendments to your health information if you believe it is inaccurate or incomplete.
The right to an accounting of disclosures of your health information.
The right to request restrictions on certain uses and disclosures of your health information.
The right to request confidential communications of your health information.
The right to receive a copy of this Privacy Policy.
The right to withdraw consent for certain uses and disclosures of your information.
If you wish to exercise any of these rights, please contact us. We may require you to complete a specific form and may charge a reasonable fee for certain requests as permitted by law.
6. Links to Other Sites
Our Services may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
7. Children's Privacy
Our Services do not address anyone under the age of 18 ("Children"), as mental health medication management services are typically provided to adults or with specific parental/guardian consent and involvement for minors. We do not knowingly collect personally identifiable information from anyone under the age of 18 without appropriate consent. If you are a parent or guardian and you are aware that your child has provided us with Personal Information without your explicit consent, please contact us. If we become aware that we have collected Personal Information from children without proper verification of parental consent, we will take steps to remove that information from our servers.
8. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Service, prior to the change becoming effective and update the "effective date" at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us:
By email: privacy@trilliummentalhealth.com
By visiting this page on our website: Privacy Policy